What is Acupuncture?
Acupuncture involves inserting fine needles into specific points on the skin – or applying various other techniques, such as moxa, light or pressure to the acupuncture points.

Does Acupuncture hurt?
Most people feel so relaxed during treatment that they fall asleep.

What if I come for treatment and ‘chicken out’ on acupuncture?
Every patient has the right and option to say “No” if they don’t feel like having a particular technique used. We respect the autonomy and self-ownership of a person’s body and will only treat you with your consent. Anyone who feels a bit unsure is given the option of ‘just trying one pin’, and if they don’t like it, then they do not have to continue. There are always several options for treatment, many of them not using pins at all. However when people realise that the kind of acupuncture techniques used by Kaitlin are gentle and not painful, they are usually delighted to proceed. Kaitlin is experienced in helping people of many different levels of sensitivity and has successfully helped many needle-phobics overcome their blocks so that they can enjoy the benefits of acupuncture.

Can I claim from my private health fund? - Yes
Kaitlin is an AHPRA Registered practitioner of Acupuncture and Herbal Medicine and is registered with all private health funds. Your Health Fund may give rebates on Acupuncture treatments and some as well on Chinese herbal consultation. You will need to consult with your individual fund to find out the exact rebate that may be paid. 

Is Acupuncture available under Workcover? - Yes
Acupuncture and massage are approved treatments under WorkCover. 
Ask your GP to prescribe acupuncture from a trained acupuncturist. Dry needling from another therapist is not the same. After your GP's assessment, the treatment plan should be approved under WorkCover. You will need to have a claim number and approval from your case manager before you can be reimbursed or have WorkCover pay for your treatments. Kaitlin can submit a treatment plan for acupuncture to your case worker, please find out if this is required.

Do your Herbs contain animal products?
None of the powdered or pill-form Chinese Herbs used in this clinic contain any endangered animals or plants. The majority are from sources like flowers, leaves, twigs, stems, roots and bark. Some of the Bioceuticals supplements contain animal derived products (eg, fish oil, glucosamine, or condroitin) and clients will be informed of this prior to prescription of those products.


The clinic has both HICAPS and EFTPOS facilities to enable instant processing. Please bring your card with you to claim on the spot. If you forget your card we are happy to provide electronic tax receipts for session payments that you can then send in to your health fund.

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